1. Introduction

Nurtura Health (“we,” “our,” or “us”) is committed to protecting the privacy and personal information of our clients, their families, and visitors to our website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at nurturahealth.ca or use our home care services.

We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA), Ontario's Personal Health Information Protection Act (PHIPA), and all applicable Canadian privacy legislation.

2. Information We Collect

Information You Provide

Contact information: name, email address, phone number, and mailing address when you fill out our contact form or request a consultation.
Service inquiries: details about the type of care you are seeking, your relationship to the care recipient, and any relevant care needs.
Newsletter subscriptions: your email address when you subscribe to the Nurtura Journal.

Information Collected Automatically

Usage data: pages visited, time spent on pages, referring URLs, and browser type.
Device information: device type, operating system, and screen resolution.
Cookies: we use essential cookies to ensure our website functions properly. See Section 6 for more details.

3. How We Use Your Information

We use the information we collect to:

Respond to your inquiries and provide consultation services
Deliver and coordinate home care services
Send you updates, newsletters, and service information you have requested
Improve our website and services
Comply with legal and regulatory obligations

4. How We Share Your Information

We do not sell, trade, or rent your personal information. We may share your information in the following limited circumstances:

Service delivery: with our caregivers and care coordinators as necessary to provide requested services.
Service providers: with trusted third-party providers who assist us in operating our website and business (e.g., email services, hosting), subject to confidentiality agreements.
Legal requirements: when required by law, regulation, or legal process.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including encryption of data in transit and at rest, secure access controls, and regular security assessments. However, no method of electronic transmission or storage is 100% secure.

6. Cookies

Our website uses essential cookies that are necessary for the site to function. We do not use tracking or advertising cookies. You can control cookies through your browser settings, though disabling essential cookies may affect website functionality.

7. Your Rights

Under Canadian privacy law, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Withdraw consent for the collection or use of your information
Request deletion of your personal information
Unsubscribe from marketing communications at any time

8. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law. Contact form submissions are retained for up to 24 months. Newsletter subscriptions remain active until you unsubscribe.

9. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised “Last updated” date.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Email: info@nurturahealth.ca
Phone: (647) 497-7402
Address: Greater Toronto Area, Ontario, Canada